About Us - East Central Dispatch Center

Since - 2002

ABOUT US - ONE ANSWERING POINT FOR ALL

Providing Consolidated Dispatching

East Central Dispatch Center (ECDC) has been consolidated since 2002 and is the 9-1-1 PSAP (Public Safety Answering Point) responsible for dispatching Police, Fire, and EMS for the cities of Brentwood, Clayton, Maplewood, Olivette, Richmond Heights, Rock Hill, and Webster Groves..

ECDC is a CALEA ® Accredited Communications Center, all dispatchers are certified Emergency Medical Dispatchers (EMD), professionally trained and skilled, and ready to answer your call for assistance and send the appropriate resources for your needs.

Brad Wilson

EXECUTIVE DIRECTOR

A Comprehensive Consolidated Effort

The East Central Dispatch Center (ECDC) provides dispatching services of the highest quality. In order to provide high-quality services and be cost effective to members, ECDC must maximize its current resources. Ongoing evaluation of staffing, facilities, and technology will be used to identify opportunities to enhance efficiency, including the opportunity to add new members.

The commitment of member cities is essential to ECDC’s continued existence and ability to provide cost-effective services. Member cities have other options for emergency services and ECDC must compete. Commitment from member cities will be earned through continued attention to cost and quality of service as well as diligent communication with the Board of Directors, transparency in decision-making and budgeting, and careful evaluation of new members if that is deemed appropriate.

Vision

East Central Dispatch Center is a trusted provider-of-choice for cost-effective emergency dispatch services of the highest quality.

Mission

East Central Dispatch Center provides high-quality emergency dispatch services through professionalism, fiscal responsibility, and collaborative relationships among member cities.

Guiding Principles

Courtesy – We care about people and their well-being. We treat the agencies, organizations, and people we serve with respect.

Cooperation – We exist as a partnership among cities and commit to working together to make our partnership equally beneficial to all members.

Innovation – We capitalize on new advancing technology and look for new ways to improve operations.

Professionalism – We are highly qualified to do our work. Our operations meet established industry standards for best practice service delivery.

Trust – Member cities and the public rely on us to provide excellent service every time.

Responsiveness – We understand that time is of the essence. We are responsive to the needs of the agencies, organizations, and people we serve.

Efficiency – We allocate equipment and personnel quickly and accurately, ensuring the best service possible to the public and the most productive and effective use of member city resources.

Integrity – We are honest, fair, and accountable.

Fiscal Responsibility – We are careful and responsible stewards of the resources entrusted to us.